Refund Policy

RAIMON (raimonbd.com)

At RAIMON, we want you to shop with confidence. Whether you purchase fashion items, accessories, gadgets, footwear, grocery products, or household essentials, we aim to make the refund process simple, clear, and hassle-free.

When Am I Eligible for a Refund?

You may request a refund if:

• You received a damaged, defective, or incorrect product.
• The product is out of stock after your payment has been completed.
• Your return or exchange request has been approved under our Exchange Policy.
• Grocery or food items arrive damaged, spoiled, expired, or incorrect.

All refund requests are subject to verification.

Reporting Time Limit

Please report any issue within 24 hours of delivery. This applies to all products. Requests made after 24 hours may not be accepted, so please check your order as soon as you receive it.

How to Request a Refund

Contact us through any of the following channels:

WhatsApp: 01845357978

Facebook Messenger: RAIMON

Phone Call: 01845357978

Please share your Order ID, explain the issue, and provide photos or a short video of the product when applicable. Our team will review your request within [1-2] working days and inform you of the next steps.

Refund Methods

Approved refunds are processed through:

• bKash
• Nagad

For Cash on Delivery (COD) orders, approved refunds are sent through bKash or Nagad. Please provide your bKash or Nagad number when requesting a refund.

Refund Time Frame

Once your refund is approved, bKash or Nagad refunds are usually processed within 1-3 working days. The actual time may vary slightly depending on the payment provider.

Partial Refunds

If only part of your order qualifies for a refund, we will refund the eligible amount for the affected item or items only.

Refund Conditions

• Products are verified before a refund is approved, where applicable.
• Refund eligibility depends on the reason for the request and the conditions in our Exchange Policy, including the category rules for fashion, footwear, gadgets, grocery, and household essentials.
• Products damaged through customer misuse, or returned with missing items, may not qualify for a full refund.
• For grocery, food, and other perishable items, please report within 24 hours of delivery and keep the original packaging.

No Hidden Deductions

You will receive the full eligible refund amount. If any deduction applies for customer-caused damage or missing items, we will explain it to you before the refund is processed.

We're Here to Help

At RAIMON, our goal is to provide a reliable and convenient shopping experience across all our product categories. If you need help with a refund, our support team will guide you through the process.